Having trouble with your ASUS ZenBook touchpad? Don’t worry, I’ve got you covered. Let’s dive right into troubleshooting and fixing the issue.
Ensure Touchpad is Enabled
To ensure that the touchpad on your ASUS ZenBook is enabled and working, follow these steps:
1. Check the physical condition of the touchpad. Make sure it is clean and free from any obstructions or debris that may interfere with its functionality.
2. Press the “Fn” key and the corresponding function key (usually “F9” or “F5”) on your keyboard at the same time to toggle the touchpad on or off. Look for the touchpad icon on the function key.
3. If the touchpad is still not working, access the BIOS or UEFI settings of your laptop. Restart your computer and press the designated key (such as “F2” or “Delete”) repeatedly during startup to enter the BIOS/UEFI menu.
4. In the BIOS/UEFI settings, navigate to the “Advanced” or “Configuration” section and locate the option for “Internal Pointing Device” or “Touchpad.” Ensure that it is enabled.
5. If the touchpad is enabled in the BIOS/UEFI settings but still not working, it may be a driver issue. Open the Device Manager by pressing the Windows key + X and selecting “Device Manager” from the menu.
6. Expand the “Mice and other pointing devices” category and right-click on the touchpad driver. Select “Update driver” and follow the on-screen instructions to update the driver software.
7. If updating the driver does not resolve the issue, try uninstalling the touchpad driver. Right-click on the touchpad driver in Device Manager and select “Uninstall device.” Restart your computer, and Windows will automatically reinstall the driver.
8. If all else fails, consider performing a system restore to a point before the touchpad stopped working. This can help revert any changes that may have caused the issue.
Following these steps should help ensure that the touchpad on your ASUS ZenBook is enabled and functioning properly. If the problem persists, it may be necessary to seek further assistance or contact ASUS support for additional troubleshooting help.
Check and Adjust Touchpad Settings
1. Open the “Settings” menu on your laptop. You can do this by clicking on the “Start” button and selecting the gear icon.
2. In the Settings menu, click on “Devices.”
3. On the left-hand side of the Devices menu, click on “Touchpad.”
4. Here, you can customize the touchpad settings according to your preferences. You can adjust options such as sensitivity, scrolling speed, and gesture settings.
5. To adjust the sensitivity of the touchpad, use the slider provided. Move it towards the left to decrease sensitivity or towards the right to increase sensitivity.
6. If you want to enable or disable touchpad gestures, toggle the switch under “Gestures” accordingly.
7. If your touchpad is not working at all, make sure it is enabled by toggling the switch under “Touchpad” to the on position.
8. If the touchpad is still not working after adjusting the settings, it may be a driver issue. Go to the ASUS support website and download the latest touchpad driver for your specific ZenBook model.
Remember to restart your laptop after installing the driver to apply the changes.
Update or Reinstall Touchpad Drivers
1. Open the Device Manager by pressing the Windows key + X and selecting “Device Manager” from the menu.
2. Expand the “Mice and other pointing devices” category.
3. Right-click on your touchpad device and select “Update driver” from the context menu.
4. Choose the option to search automatically for updated driver software. Windows will search for and install the latest driver for your touchpad.
5. If Windows does not find an updated driver, you can try downloading the driver manually from the ASUS website. Go to the ASUS support page, enter your device model, and look for the latest touchpad driver for your specific ZenBook model. Download and install the driver following the provided instructions.
6. If updating the driver doesn’t resolve the issue, you can try reinstalling the driver. Right-click on your touchpad device in the Device Manager and select “Uninstall device.” Then, restart your computer. Windows will automatically reinstall the touchpad driver.
Remember to restart your computer after updating or reinstalling the touchpad driver to ensure the changes take effect.
If you’re still experiencing touchpad issues after updating or reinstalling the driver, it may be worth considering contacting ASUS customer support or seeking professional assistance. They can provide further troubleshooting steps or determine if there may be a hardware issue with your touchpad.
Perform BIOS and EC Reset
Performing a BIOS and EC reset can help resolve touchpad issues on your ASUS ZenBook. Here’s how you can do it:
1. Shut down your ZenBook completely.
2. Disconnect the power adapter and any external devices connected to your laptop.
3. Open your ZenBook and locate the reset hole. It is usually found on the bottom of the laptop or near the USB ports.
4. Insert a paperclip or a similar object into the reset hole and press and hold the button for about 10 seconds.
5. Release the button and wait for a few seconds.
6. Connect the power adapter and turn on your ZenBook.
7. Check if the touchpad is now working properly.
If the touchpad still doesn’t work after performing a BIOS and EC reset, you can try updating the touchpad driver. Here’s how:
1. Press the Windows key + X on your keyboard and select “Device Manager” from the menu.
2. In the Device Manager window, expand the “Mice and other pointing devices” category.
3. Right-click on the touchpad driver and select “Update driver.”
4. Choose the option to search automatically for updated driver software.
5. Wait for Windows to search for the latest driver and install it.
6. Restart your ZenBook and check if the touchpad is functioning correctly.
Performing a BIOS and EC reset, as well as updating the touchpad driver, should help resolve touchpad issues on your ASUS ZenBook. If the problem persists, you may need to contact ASUS support for further assistance.
FAQ
How do I turn my touchpad back on?
To turn on your touchpad, press the Windows key and search for “Touchpad” in settings. Ensure that the touchpad is activated and use Shift + Tab to navigate through the options. Press the Spacebar to turn on the touchpad feature and test its functionality.
Why is my touchpad not working all of a sudden?
Your touchpad may not be working all of a sudden due to a missing or outdated driver. Try updating or reinstalling your touchpad drivers in Device Manager to resolve the issue.
