Have you ever encountered the frustrating “Remove Your Computer Locked Scam – Call Number” on your computer?
Understanding Tech Support Scams
Tech support scams are a common online fraud tactic used by cybercriminals to trick users into giving them access to their computers or personal information. These scams can result in financial loss, identity theft, and other serious consequences. It is important to be aware of the signs of a tech support scam and know how to protect yourself.
One common tech support scam is the “computer locked” scam, where a pop-up ad or error message appears on your screen claiming that your computer is locked and instructing you to call a specific number for assistance. This is a deceptive tactic used to scare users into believing that their computer is infected with malware or has been compromised.
If you encounter a “computer locked” scam, here are some steps you can take to remove it:
1. Do not call the provided number or follow any instructions on the screen. These scammers are not legitimate tech support professionals and their main goal is to trick you into providing them with access to your computer or personal information.
2. Close the pop-up ad or error message. You can do this by using the Task Manager on Windows (press Control-Alt-Delete and select Task Manager) or by force quitting the browser on a Mac (press Command-Option-Escape and select the browser).
3. Scan your computer for malware. Use reputable antivirus software to scan your computer and remove any potential threats. Make sure your antivirus software is up to date and run a full scan of your system.
4. Clear your browser history and cache. This can help remove any traces of the scam from your browser.
5. Change your passwords. If you provided any passwords or personal information to the scammers, change them immediately to prevent unauthorized access to your accounts.
Recognizing and Avoiding Pop-up Scams
Pop-up scams can be a nuisance and potentially harmful to your computer and personal information. Here are some tips to help you recognize and avoid these scams:
1. Be cautious of unsolicited pop-ups: If a pop-up appears out of nowhere claiming that your computer is locked or infected with a virus, proceed with caution. Legitimate companies and organizations typically do not use pop-ups to communicate urgent issues.
2. Do not click on the pop-up: Clicking on the pop-up may lead to further issues, such as downloading malicious software or giving scammers access to your personal data. Instead, close the pop-up by clicking on the “X” button in the top right corner of the window.
3. Avoid calling the provided number: Scammers often include a phone number in the pop-up, urging you to call for assistance. This is a common tactic used in technical support scams. Do not call the number. Instead, seek help from a trusted source, such as the official website or customer support of the software or service you are using.
4. Use trusted security software: Keep your computer protected by using reputable antivirus and anti-malware software. These programs can help detect and remove potential threats, including pop-up scams.
5. Keep your web browser up to date: Updating your web browser regularly ensures that you have the latest security patches, making it harder for scammers to exploit vulnerabilities.
6. Be wary of phishing attempts: Pop-up scams may also try to trick you into revealing personal information, such as your login credentials or credit card details. Always verify the legitimacy of the website or service before entering any sensitive information.
7. Familiarize yourself with common scams: Staying informed about the latest scams can help you recognize and avoid them. Stay updated by following reputable news sources and security blogs.
Remember, do not panic when faced with a pop-up scam. Take a moment to assess the situation and follow the steps above to protect yourself and your computer from potential harm.
Removing Unwanted Pop-up Scams
- Do not panic. Remain calm and remember that this is likely a scam.
- Do not call the provided number. Scammers often use these pop-ups to trick users into calling a fake tech support number.
- Close the pop-up window. Use the X button or try pressing Alt+F4 on Windows or Command+W on Mac to close the pop-up.
- Avoid clicking on any links or buttons within the pop-up. These can lead to further issues or downloads of malicious software.
- Clear your browser cache and cookies. This can help remove any traces of the pop-up scam.
- Scan your computer for malware. Use a reputable anti-malware program to detect and remove any potential threats.
- Update your operating system and software. Keeping your system up to date can help prevent future pop-up scams.
- Enable pop-up blockers. Most web browsers offer built-in pop-up blockers that can help prevent these scams from appearing.
- Be cautious when browsing the internet. Avoid visiting suspicious websites and clicking on random ads or links.
- Consider using ad-blocking extensions. These can help block unwanted pop-ups and ads while browsing.
Protection and Prevention Strategies
| Strategy | Description |
|---|---|
| 1. Install a reliable antivirus software | Antivirus software helps detect and remove malicious software that can compromise your computer’s security. |
| 2. Keep your operating system and software up to date | Regularly update your operating system and software to ensure you have the latest security patches and bug fixes, reducing the risk of exploitation. |
| 3. Enable a firewall | A firewall acts as a barrier between your computer and the internet, blocking unauthorized access and potentially harmful network traffic. |
| 4. Be cautious of suspicious emails and attachments | Avoid opening emails or downloading attachments from unknown senders, as they can contain malware or phishing attempts. |
| 5. Use strong and unique passwords | Create complex passwords and avoid reusing them across multiple accounts to prevent unauthorized access to your personal information. |
| 6. Regularly back up your important data | Backing up your data helps protect it from loss or corruption, allowing you to restore your files in case of an attack or system failure. |
| 7. Educate yourself about common scams and techniques | Stay informed about the latest scams and techniques used by cybercriminals to avoid falling victim to their schemes. |
| 8. Enable two-factor authentication | Two-factor authentication adds an extra layer of security by requiring a second verification step, usually through a mobile device, when logging into an account. |
| 9. Avoid clicking on suspicious links | Avoid clicking on links in emails, pop-ups, or unfamiliar websites, as they can lead to malicious websites or initiate downloads of harmful software. |
| 10. Regularly scan your computer for malware | Perform regular scans using your antivirus software to detect and remove any malware that may have infiltrated your system. |
FAQ
What to do if computer has been locked up?
If your computer has been locked up, you can try unlocking it by pressing CTRL+ALT+DELETE. Then, enter the logon information for the last logged on user and click OK. Once the Unlock Computer dialog box disappears, press CTRL+ALT+DELETE again and log on as usual.
Is the Microsoft virus warning real?
The Microsoft virus warning is not real. It is a fraudulent scam pop-up that aims to trick users into calling cybercriminal call centers. It is advised to close the pop-up immediately and not call the provided number.
Why would Microsoft lock my computer?
Microsoft would not lock your computer.
Does Microsoft lock your computer and tell you to call them?
No, Microsoft does not lock your computer and tell you to call them.
