How to Fix Amazon Prime Video Something Went Wrong

If you’re facing issues with Amazon Prime Video and continuously encountering the frustrating “Something Went Wrong” message, this article provides simple solutions to fix the problem.

Troubleshooting Connectivity and Device Issues

If you’re experiencing connectivity or device issues while trying to use Amazon Prime Video, there are a few troubleshooting steps you can try:

1. Check your internet connection: Make sure you are connected to a stable Wi-Fi network or have a strong cellular data connection. If your internet connection is slow or unreliable, it may cause issues with streaming.

2. Restart your device: Sometimes, simply restarting your device can resolve temporary glitches or conflicts that may be affecting Amazon Prime Video. Turn off your device, wait a few seconds, and then turn it back on.

3. Clear cache and cookies: Clearing the cache and cookies on your internet browser can help resolve any issues caused by stored data. Go to your browser settings and look for options to clear cache and cookies. Once cleared, try accessing Amazon Prime Video again.

4. Disable VPN or proxy server: If you are using a VPN or proxy server, try disabling it temporarily. These tools can sometimes interfere with the streaming service and cause issues.

5. Update your software: Make sure your device, operating system, and Amazon Prime Video app are up to date. Check for any available updates and install them if necessary.

6. Try a different device or browser: If you have another device or browser available, try accessing Amazon Prime Video on that to see if the issue persists. This can help determine if the problem is specific to your current device or browser.

7. Contact customer support: If none of the above steps resolve the issue, it may be worth reaching out to Amazon Prime Video’s customer support for further assistance. They can provide specific troubleshooting steps based on your situation.

Updating and Reinstalling Prime Video App

To update and reinstall the Prime Video app, follow these steps:

1. Start by uninstalling the existing Prime Video app from your device. You can do this by going to the settings or applications section of your device and selecting the Prime Video app. Then, choose the option to uninstall or remove the app.

2. Once the app is uninstalled, restart your device.

3. After the restart, go to the official app store for your device (e.g., Google Play Store for Android, App Store for iOS) and search for “Prime Video”.

4. Select the official Prime Video app from the search results and click on the “Install” or “Get” button to download and install the app.

5. Once the installation is complete, launch the Prime Video app and sign in with your Amazon account.

6. If you encounter any issues during the installation or sign-in process, check your internet connection. Ensure that you are connected to a stable Wi-Fi network or have a strong cellular data connection.

7. You can also try clearing the cache of the Prime Video app. Go to the settings of your device, find the Prime Video app, and select the option to clear the cache. This can help resolve any temporary data or performance issues.

Adjusting Account and Location Settings

To fix Amazon Prime Video “Something Went Wrong” error, first, ensure you are logged into your Amazon account. Go to the Account Settings page and verify your payment and subscription details. If needed, update your payment method or renew your subscription.

Next, check your location settings. If you are accessing Amazon Prime Video from a different country, you may encounter geo-restrictions. To bypass this, use a virtual private network (VPN) to change your IP address and access the content you want.

Additionally, clear your browser cache and cookies. This can help resolve any temporary issues or conflicts that may be causing the error. To do this, go to your browser settings, find the clearing options, and select to clear cache and cookies.

Lastly, ensure your device and internet connection are functioning properly. Restart your device, modem, and router to refresh the connection. If you are using a computer network, check if there are any issues with your network settings or domain name system (DNS) configuration.

Clearing Cache and Altering Network Configurations

Step Description
Step 1 Close the Amazon Prime Video app or website.
Step 2 Clear the cache on your device:
– For Windows: Press Ctrl+Shift+Delete, select the cache option, and clear the cache.
– For Mac: Press Command+Shift+Delete, select the cache option, and clear the cache.
– For Android: Go to Settings > Apps > Amazon Prime Video > Storage > Clear Cache.
– For iOS: Go to Settings > General > iPhone Storage > Amazon Prime Video > Offload App. Then reinstall the app.
Step 3 Restart your device to ensure the cache is completely cleared.
Step 4 Check your network configurations:
– Restart your router and modem.
– Connect to a different network (if available) to see if the issue persists.
– Disable any VPN or proxy settings that may interfere with the Amazon Prime Video service.
Step 5 Open the Amazon Prime Video app or website and check if the issue is resolved.


Why is Amazon Prime saying something went wrong please try again later?

Amazon Prime may be saying “something went wrong, please try again later” due to a connectivity issue with your device or router. Try restarting your device and router to resolve the issue. If you can connect to the internet on other devices, you may need to update your device’s DNS settings. Contact your device’s manufacturer for more information on how to do this.

Why does my Amazon app keep saying something is wrong?

Your Amazon app may keep saying something is wrong due to various reasons. One way to resolve this issue is by updating the app to the latest version. Additionally, force stopping the app or clearing the app cache can also help in fixing any errors.

Is there something wrong with Prime Video right now?

No, there are currently no issues with Prime Video. The most recent outage occurred on Saturday, December, with a duration of approximately 34 minutes.

When I rent a movie on Amazon Prime it says something went wrong?

When you encounter an error message saying “something went wrong” while renting a movie on Amazon Prime, you can try resolving the issue by closing the Prime Video app and reopening it. Additionally, make sure that your device is running on the latest software updates. If you can connect to the Internet on other devices within the same network, consider updating your connected device’s DNS settings.

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