Fix Cortana Can’t Connect to Internet in Windows 10

Having trouble with Cortana’s internet connection in Windows 10? Here’s how to fix it.

Run Troubleshooting Tools

Troubleshooting tools screen

If you’re experiencing issues with Cortana not being able to connect to the internet in Windows 10, there are a few troubleshooting tools you can run to resolve the problem.

First, try running the Windows Network Diagnostics tool. To do this, right-click on the network icon in the taskbar and select “Troubleshoot problems”. This will launch the Network Diagnostics wizard, which will scan your computer for any network issues and attempt to fix them.

If the Network Diagnostics tool doesn’t resolve the problem, you can also try running the Windows Store Apps troubleshooter. To do this, open the Settings app and go to “Update & Security” > “Troubleshoot”. Scroll down and select “Windows Store Apps” and click on “Run the troubleshooter”. This tool will scan your system for any issues with Windows Store apps, including Cortana, and attempt to fix them.

If neither of these tools fix the issue, you can also try resetting the Cortana app. To do this, open PowerShell as an administrator by right-clicking on the Start button and selecting “Windows PowerShell (Admin)”. In the PowerShell window, type the command Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like “*SystemApps*”} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} and press Enter. This will reinstall the Cortana app and may resolve any connectivity issues.

By using these troubleshooting tools, you should be able to fix the problem of Cortana not being able to connect to the internet in Windows 10.

Update or Change Internet Connection

Router with Ethernet cable

To update or change your internet connection in Windows 10 and fix Cortana’s inability to connect, follow these steps:

1. Check your internet connection: Ensure that your internet connection is working properly by visiting a website or using another online application.

2. Restart your router: Sometimes, a simple restart of your router can resolve connectivity issues. Unplug the power cord, wait for a few seconds, and then plug it back in.

3. Update network drivers: Outdated network drivers can cause connection problems. Go to the manufacturer’s website and download the latest drivers for your network adapter.

4. Disable antivirus software: Some antivirus programs may interfere with internet connectivity. Temporarily disable your antivirus software and check if Cortana can connect to the internet. Remember to re-enable it afterwards.

5. Reset TCP/IP stack: Open the Command Prompt as an administrator and type the following command: netsh int ip reset. Press Enter and restart your computer.

6. Disable proxy server: If you’re using a proxy server, it may be causing connection issues. Go to Settings > Network & Internet > Proxy and turn off the “Use a proxy server” option.

7. Update Windows and Cortana: Ensure that both Windows and Cortana are up to date. Go to Settings > Update & Security > Windows Update to check for updates.

Adjust Proxy and Firewall Settings

To fix the issue of Cortana not being able to connect to the internet in Windows 10, you may need to adjust your proxy and firewall settings. Here’s how:

1. Adjust Proxy Settings:
– Press the Windows key + I to open the Settings app.
– Click on “Network & Internet” and then select “Proxy” from the left sidebar.
– Under the “Manual proxy setup” section, toggle off the switch for “Use a proxy server”.
– If the switch is already off, make sure the “Automatically detect settings” option is enabled.
– Close the Settings app and check if Cortana can now connect to the internet.

2. Adjust Firewall Settings:
– Press the Windows key + S and search for “Windows Defender Firewall”.
– Open the Windows Defender Firewall settings and click on “Allow an app or feature through Windows Defender Firewall” from the left sidebar.
– Click on “Change settings” and scroll down to find “Cortana” in the list of applications.
– Make sure both the “Private” and “Public” checkboxes next to Cortana are ticked.
– Click “OK” to save the changes and exit the settings.

After adjusting these settings, try restarting your computer and check if Cortana can now connect to the internet. If the issue persists, you may want to consider further troubleshooting steps or seeking assistance from Microsoft support.

Check Antivirus and System Permissions

Step Description
Step 1 Ensure that your antivirus software is not blocking Cortana’s internet access. Check the antivirus settings and whitelist Cortana if necessary.
Step 2 Verify that Cortana has the necessary system permissions to access the internet. Go to the Windows 10 Settings, select Privacy, and make sure that the “Cortana” option is enabled under “Speech, inking, & typing” settings.
Step 3 If the issue persists, try temporarily disabling the antivirus software and check if Cortana can connect to the internet. If it works, consider adjusting the antivirus settings or contacting the antivirus software provider for further assistance.

Reinstall or Reset Cortana App

To reinstall or reset the Cortana app in Windows 10 when it can’t connect to the internet, follow these steps:

1. Open the Start Menu and type “Powershell”. Right-click on Windows PowerShell and select “Run as administrator”.
2. In the PowerShell window, type “Get-AppxPackage -allusers Microsoft.549981C3F5F10 | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -verbose}” and press Enter. This command will reinstall the Cortana app.
3. Wait for the process to complete, and then restart your computer.
4. If reinstalling doesn’t work, you can try resetting the Cortana app. Open the Start Menu, right-click on Cortana, and select “App settings”.
5. In the Settings window, scroll down and click on the “Reset” button.
6. A confirmation window will appear. Click on “Reset” to confirm.
7. Restart your computer again and check if Cortana can now connect to the internet.


Why does Windows say I’m not connected to the internet?

Windows may say you’re not connected to the internet due to IP address conflicts or outdated drivers. Resolving these issues can help restore your internet connection.

Why is my computer not connecting to the internet even though I have internet?

Your computer may not be connecting to the internet even though you have internet due to a couple of potential reasons. One possible solution is to restart your router by turning it off for 30 seconds and then turning it back on. Additionally, restarting your PC can also help resolve the issue. Save any work and close all programs, then restart your PC.

Why does Cortana not work anymore?

Cortana might not work anymore due to reasons such as being disabled in the Windows settings, the microphone being disabled, or interference from an antivirus program or another process.

Why does it keep saying unable to connect to internet?

Unable to connect to the internet could be due to physical connectivity issues. This includes checking for loose or unplugged network cables, modems, routers, and ensuring that the computer’s wireless network interface card is turned on if using a wireless network.

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