HP Envy x360 Touchpad Mouse Not Working – Solved

I recently encountered an issue with my HP Envy x360 touchpad mouse not working. After some troubleshooting, I was able to find a solution that resolved the problem.

Enable or Disable Touchpad Via Settings and Shortcuts

To enable or disable the touchpad on your HP Envy x360, you can use either the settings or shortcuts. Here’s how to do it:

1. Using the settings:

– Go to the Start menu and click on the Settings icon.
– In the Settings window, click on Devices.
– From the left pane, select Touchpad.
– You will see the “Touchpad” section on the right side. Toggle the switch under “Touchpad” to turn it on or off.
– If you want to customize the touchpad settings, click on “Additional settings” under the toggle switch. This will open the Mouse Properties window, where you can adjust various touchpad settings.

2. Using shortcuts:

– Press the Windows key + I to open the Settings window.
– In the Settings window, press the Tab key repeatedly until you reach the Devices option, then press Enter.
– Use the Tab key to navigate to the Touchpad option and press Enter.
– Press the Tab key to select the “Touchpad” toggle switch, then press the Spacebar to enable or disable the touchpad.

Remember, these instructions apply specifically to the HP Envy x360, but they may also work for other HP laptop models.

If you’re still having issues with your touchpad not working, there are a few additional steps you can try:

– Make sure your laptop is up to date with the latest software and drivers. You can do this by going to the HP Support website and downloading any available updates for your specific model.
– Restart your laptop. Sometimes a simple reboot can resolve touchpad issues.
– Check if the touchpad is disabled in the BIOS settings. To access the BIOS, restart your laptop and press the designated key (usually F10 or F12) repeatedly until the BIOS menu appears. Look for an option related to the touchpad and make sure it’s enabled.
– If none of the above steps work, you may need to contact HP support for further assistance. They can help troubleshoot the issue and provide additional solutions.

Update or Reinstall Touchpad Drivers

If the touchpad mouse on your HP Envy x360 is not working, it may be due to outdated or corrupted touchpad drivers. Here’s how you can update or reinstall the touchpad drivers to solve the issue.

1. Open the Device Manager on your HP Envy x360. You can do this by pressing the Windows key + X and selecting “Device Manager” from the menu that appears.

2. In the Device Manager, locate the “Mice and other pointing devices” category and expand it.

3. Right-click on the touchpad driver and select “Update driver” from the context menu. This will allow Windows to search for the latest driver updates online.

4. If Windows is unable to find an updated driver, you can try reinstalling the touchpad driver. Right-click on the touchpad driver again and this time select “Uninstall device” from the context menu.

5. After uninstalling the touchpad driver, restart your HP Envy x360. Windows will automatically reinstall the touchpad driver during the startup process.

6. If the touchpad still isn’t working after the driver reinstallation, you can manually download and install the latest touchpad driver from the HP support website. Visit the HP support website, enter your HP Envy x360 model number, and navigate to the drivers and downloads section.

7. Locate the touchpad driver for your specific model and download it. Once downloaded, run the installer and follow the on-screen instructions to install the driver.

8. After the driver installation is complete, restart your HP Envy x360 again. The touchpad should now be working properly.

If you’re still experiencing issues with the touchpad after updating or reinstalling the drivers, there may be a hardware problem with the touchpad itself. In this case, it’s recommended to contact HP support or take your HP Envy x360 to a certified technician for further assistance.

Check and Adjust Touchpad Settings

Step Description
Step 1 Press the Windows key and type “Control Panel” in the search bar. Open the Control Panel.
Step 2 Click on “Hardware and Sound” in the Control Panel.
Step 3 Under “Devices and Printers,” click on “Mouse.”
Step 4 In the Mouse Properties window, go to the “Touchpad” or “Device Settings” tab.
Step 5 Ensure the touchpad is enabled. If it is disabled, click on the “Enable” or “Turn On” button.
Step 6 Adjust the touchpad settings according to your preference. You can change sensitivity, scrolling options, gestures, etc.
Step 7 Click “Apply” and then “OK” to save the changes.

Troubleshoot Hardware and Software Issues

Issue Possible Cause Solution
Touchpad not responding Driver issue or disabled touchpad 1. Check if touchpad is enabled in settings
2. Update touchpad driver
3. Restart the laptop
Touchpad cursor moving erratically Sensitivity settings or driver issue 1. Adjust touchpad sensitivity in settings
2. Update touchpad driver
3. Clean the touchpad surface
Touchpad buttons not working Driver or hardware issue 1. Update touchpad driver
2. Check if buttons are physically damaged
3. Contact technical support for further assistance
Touchpad gestures not working Disabled gestures or outdated driver 1. Enable touchpad gestures in settings
2. Update touchpad driver
3. Restart the laptop
Touchpad freezing or lagging Driver or software conflict 1. Update touchpad driver
2. Check for conflicting software or drivers
3. Perform a system scan for malware/viruses


How do I get my cursor back on my HP Envy laptop?

To get your cursor back on your HP Envy laptop, try using the key combination on your laptop keyboard that turns on/off your mouse. This is typically the Fn key plus F3, F5, F9, or F11. Refer to your laptop manual for the specific key combination.

Why is my touchpad not working HP Pavilion x360?

Your touchpad on the HP Pavilion x360 may not be working due to outdated drivers. To resolve this issue, navigate to the Device Manager menu, locate mouse settings, and select the touchpad option. If available, choose the updating option to update the driver.

Why is the mouse on my HP laptop not working?

The mouse on your HP laptop may not be working due to unresponsiveness or frozen operating system. Try turning off your laptop and turning it back on to see if that resolves the issue.

Why is my HP Envy x360 touchpad not working?

Your HP Envy x360 touchpad may not be working because the Touchpad settings might be turned off. To fix this, press the Windows button and “I” at the same time, then go to Devices > Touchpad in the settings. Open the Touchpad Settings box and toggle the HP touchpad settings on or off.

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