HP Laptop Keypad Not Working – Troubleshooting & Solutions

Having trouble with your HP laptop keypad? Don’t worry, I’ve got you covered. Let’s dive into troubleshooting and finding the best solutions to get your keypad working again.

Restart your laptop: Sometimes, a simple restart can fix minor software glitches that may be causing the keypad to not work. Press the power button to shut down your laptop, wait for a few seconds, and then power it back on.

Common Reasons for Malfunction

The HP laptop keypad not working can be a frustrating issue to deal with. Thankfully, there are several common reasons why this malfunction may occur, and troubleshooting solutions are available to help resolve the problem.

One common reason for a non-functioning keypad is a software issue. First, try restarting your laptop to see if that resolves the problem. If not, check for any updates for your Microsoft Windows operating system and install them if available. Updating your firmware and drivers can also help.

Another potential cause of keypad malfunction is a problem with the Text Services Framework. You can try disabling and then re-enabling this feature to see if it resolves the issue. To do this, go to the Control Panel, select “Language,” then “Advanced settings,” and finally “Text Services Framework.”

Bluetooth connectivity can also interfere with the functioning of the keypad. If you have a Bluetooth device connected to your laptop, try disconnecting it and see if the keypad starts working again.

In some cases, a physical issue with the keyboard itself may be to blame. Check for any visible damage or debris that may be obstructing the keys. If necessary, you can try cleaning the keyboard using compressed air or a soft cloth.

Furthermore, certain software programs or settings can affect the keypad’s functionality. Disable any third-party software that may be running in the background and see if that helps. You can also try resetting your keyboard settings to their default values.

If none of these solutions work, it may be necessary to seek professional assistance or contact HP support for further troubleshooting steps. Remember to save any important work before attempting any troubleshooting steps that require a restart.

Driver Management Solutions

If you’re experiencing issues with your HP laptop keypad not working, one possible solution is to update or reinstall the drivers. Drivers are software programs that allow your computer to communicate with the hardware devices, such as the keyboard. Over time, drivers may become outdated or corrupted, causing issues with the keypad functionality.

To troubleshoot and resolve this problem, follow these steps:

1. Identify the specific driver for your HP laptop keypad. Go to the official HP website and navigate to the “Support” section. Enter your laptop model and find the driver download page.

2. Download the latest driver for your keypad from the HP website. Make sure to select the correct operating system, such as Microsoft Windows, and the appropriate version for your laptop.

3. Once the driver is downloaded, locate the file and double-click on it to start the installation process. Follow the on-screen instructions to complete the installation.

4. After the driver installation is complete, restart your laptop to apply the changes.

5. Test the keypad functionality. If the issue persists, try reinstalling the driver. Go to the “Device Manager” on your computer by pressing the Windows key + X, then selecting “Device Manager” from the menu.

6. In the Device Manager window, expand the “Keyboards” category. Right-click on your laptop’s keyboard driver and select “Uninstall device”.

7. Confirm the uninstallation and restart your laptop.

8. Upon restart, your computer will automatically reinstall the keyboard driver. Test the keypad to see if it’s working properly.

If these steps don’t resolve the issue, it’s possible that the problem lies with the hardware itself. In this case, you may need to contact HP support or take your laptop to a professional technician for further assistance.

Remember, keeping your drivers up to date is essential for optimal performance. Regularly check for driver updates on the HP website or use driver management solutions to automate the process. These tools can scan your computer, identify outdated drivers, and download the latest versions for you.

Keyboard Settings Adjustment

Keyboard settings menu

If your HP laptop keypad is not working, there are a few troubleshooting steps you can try to resolve the issue. Here are some solutions to get your keyboard settings adjusted and functioning properly.

First, check if the issue is software-related. Restart your laptop and see if the keyboard starts working again. If not, try updating your laptop’s firmware. To do this, go to the HP website and search for the latest firmware update for your specific laptop model. Download and install the update following the instructions provided.

If updating the firmware doesn’t fix the issue, you can try adjusting the keyboard settings. Go to the Control Panel on your laptop and click on “Keyboard.” Look for the “Keyboard Settings” or “Keyboard Properties” option and click on it. From there, you can adjust the settings such as the language or input method.

If the keyboard still doesn’t work, try connecting an external keyboard to your laptop. If the external keyboard works, then the issue may be with the laptop’s keyboard itself and it may need to be replaced.

For more advanced troubleshooting, you can try using some tools to diagnose the issue. One such tool is the Stylus tool, which can help identify any issues with the keyboard hardware. Another option is using regular expressions to identify any patterns or problems with the keyboard input.

If you’re comfortable with coding, you can use JQuery to create a script that can help diagnose and fix keyboard issues. Additionally, you can check your HTML and CSS code to make sure there are no conflicts or errors that could be causing the keyboard problem.

If none of these solutions work, it’s possible that the issue is related to the hardware itself. In this case, it’s best to contact HP support or take your laptop to a professional technician for further assistance.

When to Consider Professional Repair

HP laptop with a technician repairing the keypad

If you have tried troubleshooting your HP laptop keypad and it still isn’t working, it may be time to consider professional repair. While there are several steps you can take to try and fix the issue yourself, sometimes the problem requires the expertise of a professional technician.

One sign that professional repair may be necessary is if the keypad is physically damaged. If you have spilled liquid on the keyboard or dropped the laptop, it could have caused internal damage that is beyond your ability to fix. A professional can assess the extent of the damage and determine if any parts need to be replaced.

Another reason to consider professional repair is if you have already tried all the troubleshooting steps available to you. Sometimes, the issue may be more complex and require advanced knowledge of computer hardware and software. A professional technician can diagnose the problem and provide a solution that you may not have thought of.

If you rely on your laptop for work or other important tasks, it may be worth investing in professional repair. While it may cost more upfront, it can save you time and frustration in the long run. A professional technician can fix the issue more efficiently and ensure that your laptop is back in working order as soon as possible.

When choosing a professional repair service, it’s important to do your research. Look for reputable technicians who have experience with HP laptops and keyboard issues. Reading customer reviews and checking their certifications can help you make an informed decision.


Can you accidentally lock your keyboard?

Yes, it is possible to accidentally lock your keyboard. This can happen if you inadvertently press a key combination that causes your keyboard to hibernate, especially on a laptop. Additionally, your keyboard may not be properly connected to your system.

How do you unlock the keyboard on a HP laptop?

To unlock the keyboard on an HP laptop, you can try holding the right shift key for 8 seconds or use Shift + Fn (Fn + Shift) on HP EliteBook. If the problem continues, it is recommended to contact HP Support for assistance with advanced settings.

Why is the keyboard on my HP laptop not working?

The keyboard on your HP laptop may not be working due to various reasons such as a locked keyboard, outdated or corrupted drivers, or interference from other connected keyboards.

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