Troubleshoot Premiere Pro CC 2018 Not Opening

Having trouble opening Premiere Pro CC 2018? Let me guide you through troubleshooting steps to resolve this issue.

Software Compatibility and Update Issues

Error message on computer screen

First, check the compatibility of your software. Make sure that your version of Premiere Pro CC 2018 is compatible with your operating system, whether you’re using Windows 10 or another version of Microsoft Windows. Additionally, ensure that your personal computer meets the minimum system requirements for running Premiere Pro CC 2018, including 64-bit computing, an Intel Core processor, and sufficient RAM.

If you’re using a Microsoft Surface or another type of computer, it’s also important to check for any specific compatibility issues that may arise with these devices. You can often find this information on Adobe’s support website or by contacting their customer support team.

Next, try updating your software. Open Premiere Pro CC 2018 and navigate to the “Help” menu. From there, select “Updates” to check for any available updates. If updates are available, follow the on-screen instructions to install them. Updating your software can often resolve compatibility issues and improve overall performance.

If updating doesn’t solve the problem, you may need to uninstall and reinstall Premiere Pro CC 2018. To do this, go to your computer’s control panel and locate the “Uninstall a program” option. Find Premiere Pro CC 2018 in the list of installed programs and select “Uninstall.” After the uninstallation is complete, download the latest version of Premiere Pro CC 2018 from Adobe’s website and follow the installation instructions.

If you’re still unable to open Premiere Pro CC 2018 after trying these steps, it’s possible that there may be an error message or splash screen providing more information about the issue. Take note of any error messages or timestamps on the splash screen, as these can be helpful for troubleshooting purposes. You can also check Adobe’s support website or contact their customer support for further assistance.

Export Function and Publishing Media Failures

If you’re experiencing issues with the export function or publishing media in Premiere Pro CC 2018, there are a few troubleshooting steps you can try to resolve the problem.

First, make sure you are using the latest version of Adobe Premiere Pro CC 2018. Adobe frequently releases updates that address bugs and performance issues, so updating your software may fix the problem.

If updating the software doesn’t solve the issue, try resetting Premiere Pro’s preferences. To do this, hold down the Alt key (Windows) or Option key (Mac) while launching Premiere Pro. A dialog box will appear asking if you want to reset your preferences to default settings. Click “Yes” to confirm.

If resetting preferences doesn’t work, try disabling any third-party plug-ins you have installed. Sometimes, incompatible or outdated plug-ins can cause issues with Premiere Pro. To disable plug-ins, go to the “Plug-ins” folder in the Premiere Pro installation directory and move the plug-ins to a different location. Restart Premiere Pro and see if the issue is resolved.

Another potential solution is to check your system’s hardware and resources. Premiere Pro CC 2018 requires a 64-bit operating system and a compatible graphics card. Make sure your computer meets these requirements. Additionally, check that your computer has enough RAM and processing power to run Premiere Pro smoothly.

If you’re still experiencing issues, try uninstalling and reinstalling Premiere Pro. Use the official Adobe Creative Cloud Uninstaller tool to remove the software completely. Then, download and install the latest version of Premiere Pro from the Adobe website.

Finally, if none of the above solutions work, it may be helpful to search for specific error messages or error codes you’re encountering. Many users have reported encountering similar issues, and there may be specific solutions or workarounds available for your particular problem.

File Format and Playback Challenges

File Format Playback Challenges
.MOV Codec not supported
.MP4 Audio out of sync
.AVI Video stuttering
.MKV No video playback
.WMV Black screen

Hardware and Rendering Option Limitations

When troubleshooting the issue of Premiere Pro CC 2018 not opening, it is important to consider the hardware and rendering options that may be causing the problem. In some cases, certain limitations in these areas can prevent the software from launching properly. Here are some key points to keep in mind:

1. Hardware compatibility: Premiere Pro CC 2018 requires a compatible hardware setup to run smoothly. Ensure that your personal computer meets the minimum system requirements specified by Adobe Inc. This includes having a compatible operating system (such as Windows 10) and a suitable processor (such as Intel Core) that supports 64-bit computing.

2. Insufficient memory: If you are experiencing issues with Premiere Pro not opening, it could be due to insufficient random-access memory (RAM). Check your system’s RAM capacity and consider upgrading it if necessary. This will help improve the software’s performance and prevent any memory-related errors.

3. Rendering options: Premiere Pro relies on rendering to process and display video footage. If you have customized your rendering settings or are using a specific plug-in, it’s possible that these options may be causing conflicts and preventing the software from launching. Resetting the rendering options to default or disabling any problematic plug-ins can help resolve the issue.

4. Windows Native API issues: Premiere Pro CC 2018 relies on the Windows Native API for certain functions. If there are any issues with this specific Windows component, it can affect the software’s ability to open. Ensure that your Windows Native API is up to date and functioning properly by checking for any available updates or running a system diagnostic.

5. Uninstalling conflicting software: In some cases, other software installed on your system may conflict with Premiere Pro and prevent it from opening. Review your installed programs and uninstall any applications that may be incompatible or known to cause conflicts with Adobe Creative Suite.

By addressing these hardware and rendering option limitations, you can troubleshoot the issue of Premiere Pro CC 2018 not opening and potentially resolve the problem.


Why is Premiere Pro not playing?

Premiere Pro may not be playing due to various reasons such as accumulated media cache files, hardware glitches, or outdated video card drivers.

Why is my Premiere Pro unresponsive?

Your Premiere Pro may become unresponsive due to inadequate system resources, such as insufficient RAM, processing power, or graphics capabilities. This is especially common when dealing with complex projects or high-resolution footage.

Why does Premiere Pro crash when I open it?

Premiere Pro may crash when you open it due to corrupted files or outdated settings. To prevent this, try uninstalling and reinstalling the program, which will update it to the latest version and automatically delete any corrupted files. Additionally, make sure your computer is updated to the latest settings.

How do I fix Premiere Pro not opening?

To fix Premiere Pro not opening, you can try restarting your PC, updating your graphics drivers, reinstalling the program, opening previous versions of Premiere Pro, opening via shortcuts, the Creative Cloud, and a project file, opening as an administrator, and adjusting compatibility settings as needed.

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