Connection Issues – Blizzard Support

I experienced connection issues and sought help from Blizzard Support.

Restart and Network Troubleshooting

Restart button

If you’re experiencing connection issues with, there are a few steps you can take to troubleshoot the problem. First, try restarting your computer, modem, and router. This can help refresh your network connection and resolve any temporary issues.

If that doesn’t work, you can also try resetting your network hardware. To do this, simply unplug your modem and router from the power source for about 30 seconds, then plug them back in.

Another helpful step is to check for any firmware or software updates for your modem and router. Keeping these up to date can improve your network performance.

If you’re still having trouble, you can reach out to Blizzard Support for assistance. They have a dedicated Twitter account (@BlizzardCS) where you can find helpful information and updates. You can also visit the Blizzard Support website for more troubleshooting resources and to submit feedback.

Refresh Network Settings

If you’re experiencing connection issues with, refreshing your network settings might help resolve the problem. Here’s how you can do it:

1. Start by closing the application and any other Blizzard games running in the background.
2. On your computer, open the Control Panel or Settings menu and navigate to the Network and Internet settings.
3. Look for the option to “Reset Network Settings” or “Network Reset.” Click on it.
4. Follow the on-screen instructions to reset your network settings. This will clear any temporary configurations or settings that might be causing the connection problem.
5. Once the reset is complete, restart your computer and launch the application again.

If refreshing your network settings doesn’t solve the issue, you may want to check for firmware updates on your router, update your application software, or reach out to Blizzard Support for further assistance.

Update and Manage Device Drivers

To troubleshoot connection issues, it’s important to update and manage your device drivers. Outdated or faulty drivers can cause network problems and prevent you from connecting to the game servers.

To update your device drivers, follow these steps:

1. Identify the specific device that requires a driver update. This could be your network adapter or graphics card.

2. Visit the manufacturer’s website for the device and locate the support or downloads section.

3. Look for the latest driver version compatible with your operating system. Download the driver onto your computer.

4. Open the downloaded driver file and follow the installation instructions provided by the manufacturer.

5. Once the driver has been successfully installed, restart your computer to apply the changes.

Managing device drivers is equally important. Periodically check for driver updates and install them to ensure optimal performance and compatibility with

Configure Firewall and Security Settings

Firewall and Security Settings
Firewall Configuration
1. Open your firewall settings.
2. Add exceptions for and Blizzard games.
3. Ensure the firewall isn’t blocking the necessary ports.
4. Save the changes and restart your computer.
Security Software
1. Disable any security software temporarily.
2. Test the connection to see if the issue persists.
3. If the issue is resolved, reconfigure your security software to allow and Blizzard games.


Why isn t letting me log in? may not be letting you log in due to incorrect login information. Make sure that you are entering your account email address and password correctly. If your login information is saved, try re-entering it manually. If the issue continues, you can try resetting your password. Another potential solution is to delete the cache folder, as this can resolve logon module problems.

Is down right now?

No, there are currently no reported issues with

Why is my app not working?

Your app may not be working due to common issues. Try removing any ad-block or antivirus security software from your device and then restart it. Additionally, clearing cookies and cache for Google Chrome (Android) or Safari (iOS) can help. If the problem persists, uninstall and reinstall the mobile app.

Why is my account not connecting?

Your account may not be connecting due to various reasons. To troubleshoot the issue, try resetting your network devices, such as your router, to ensure it is not overwhelmed with data. Additionally, run a software update to check for any pending updates to software, drivers, or firmware. If you are using a wireless connection, optimize your internet connection to eliminate any potential connection problems.

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