Fix for Unable to Purchase App Store

Having trouble purchasing apps from the App Store? Here’s how to fix it.

Verify Payment Information and Methods

Credit card icons

To verify your payment information and methods for the App Store, follow these steps:

1. Open the App Store on your iPhone or iPad.
2. Tap on your profile picture or the “Account” icon in the top-right corner.
3. Scroll down and select “Payment & Shipping” from the list of options.
4. If prompted, sign in with your Apple ID.
5. Under the “Payment Method” section, you’ll see the card currently linked to your account. Tap on it to edit or add a new payment method.
6. To verify an existing payment method, make sure the information is correct. If needed, update the card details, including the card number, expiration date, and CVV code. Tap “Save” when you’re done.
7. If you want to add a new payment method, tap “Add Payment Method” and follow the prompts to enter your card details. Tap “Save” when finished.
8. After verifying or adding your payment method, you may be prompted to verify it further. This can be done through a verification code sent to your phone number or email associated with your Apple ID. Follow the on-screen instructions to complete the verification process.
9. Once your payment method is verified, you should be able to make purchases from the App Store without any issues.

If you continue to experience problems with purchasing from the App Store, here are a few additional steps you can try:

1. Make sure you have a stable internet connection. If your connection is weak or unstable, it may affect your ability to make purchases.
2. Restart your device by holding down the power button and sliding the “Power Off” slider. After it turns off, press the power button again to turn it back on.
3. Update your device’s software to the latest version of iOS or iPadOS. This can help resolve any known issues or bugs.
4. If the problem persists, contact Apple Support for further assistance. They can help troubleshoot the issue and provide personalized solutions.

Adjust Settings and Restrictions

1. Open the “Settings” app on your iPad or iPhone.
2. Scroll down and tap on “Screen Time.”
3. If prompted, enter your passcode to access the Screen Time settings.
4. Tap on “Content & Privacy Restrictions.”
5. Enable the restrictions by tapping the toggle switch at the top of the screen.
6. To restrict certain types of content, tap on “Content Restrictions” and choose the appropriate settings for apps, websites, and other content.
7. To restrict app purchases, go back to the main “Content & Privacy Restrictions” screen and tap on “iTunes & App Store Purchases.”
8. Tap on “Installing Apps” and select “Don’t Allow” to prevent app installations.
9. To disable in-app purchases, tap on “In-app Purchases” and choose “Don’t Allow.”
10. If you want to prevent the deletion of apps, go back to the main “Content & Privacy Restrictions” screen and tap on “Deleting Apps.” Choose “Don’t Allow” to restrict app deletion.
11. Once you have configured the settings to your preference, exit the Settings app.
12. Now, when you try to purchase apps from the App Store, the restrictions you’ve set will prevent unauthorized purchases.

These steps should help you adjust the settings and restrictions on your device, ensuring a more controlled and secure App Store experience.

Update or Restart Your Device

If you are experiencing issues with purchasing apps from the App Store, there are a few steps you can take to try and resolve the problem.

Firstly, try updating or restarting your device. Sometimes, a simple restart can fix temporary glitches that may be causing the issue. To restart your device, press and hold the power button until you see the slider appear on the screen. Slide the slider to power off your device, then press and hold the power button again until the Apple logo appears. This will reboot your device and may resolve the problem.

If restarting your device doesn’t work, you can try updating your device to the latest version of iOS. To do this, go to the Settings app on your device, then tap on “General” and select “Software Update”. If an update is available, tap on “Download and Install” to update your device. Updating to the latest version of iOS can sometimes fix bugs or compatibility issues that may be causing the problem.

If updating or restarting your device doesn’t resolve the issue, there may be a problem with your payment method. Make sure that your debit or credit card is valid and has sufficient funds. You can also try removing and re-adding your payment method in the iTunes Store settings. To do this, open the App Store app, scroll to the bottom of the page, and tap on your Apple ID. From there, tap on “Payment Information” and update your card details if necessary.

If the issue persists, you can contact Apple support for further assistance. They have the expertise to help troubleshoot and resolve any issues you may be experiencing with the App Store.

Contact Apple Support for Further Assistance

To contact Apple Support, follow these steps:

1. Open the Apple Support website on your iPhone or computer.
2. Scroll down and click on “Contact Support” at the bottom of the page.
3. Select the category that best relates to your issue, such as “App Store & iTunes” or “Apple ID.”
4. Choose the specific issue you are facing from the list of options.
5. You will be presented with different contact options, such as phone, chat, or email. Choose the method that is most convenient for you.
6. Follow the prompts and provide the necessary information about your device and the problem you are experiencing.
7. Once you have successfully reached out to Apple Support, an expert will guide you through the troubleshooting process or provide further instructions.

Remember to have your device information ready, such as the model (e.g., iPhone 5C) and the version of iOS you are running (e.g., iOS 7). This will help the support representative better understand your situation and provide accurate solutions.

If you encounter any difficulties during the contact process or have any questions, feel free to ask the support representative for clarification. They are there to assist you and ensure that your issue is resolved.

Contacting Apple Support is the best course of action when you have exhausted all other troubleshooting options. They have the expertise and resources to address the issue and get you back to enjoying the App Store and downloading your favorite apps.

Remember, Apple is committed to providing reliable and secure services, and their support team is dedicated to ensuring your satisfaction.

If you are experiencing issues purchasing apps from the App Store, don’t hesitate to reach out to Apple Support for further assistance. They are ready to help you resolve the problem and get you back to enjoying the vast selection of mobile apps available.


How do I fix in-app purchases not working?

To fix in-app purchases not working, start by checking your connectivity. Then, force stop the app or game and reopen it. Verify if your payment is complete. Additionally, restart your device and update the Play Store app. Lastly, ensure that the date and time on your device are correct.

How do I fix my iPhone purchase could not be completed?

To fix the issue of your iPhone purchase not being completed, you can follow these steps:

1. Open the Settings app on your iPhone or iPad.
2. Tap on your name.
3. Select Payment & Shipping.
4. Add a different payment method and remove the old one.
5. Attempt to complete your purchase again.

Why is App Store not letting me pay?

The App Store may not be letting you pay if there is an issue with your payment method or if you need to add a new one. Make sure your payment method is available in your country or region. If you’re still having trouble, contact your financial institution.

Why does the App Store keep saying unable to purchase?

The App Store keeps saying “unable to purchase” because a valid form of payment is required to download apps, even if they are free. To resolve this issue, sign in to your Apple ID on the website and add a valid payment method to your account.

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