Fix Surface Pro Keyboard Not Working

Having trouble with your Surface Pro keyboard not working? Here’s a quick guide to help you fix the issue.

Restart your Surface 3: Sometimes a simple restart can resolve keyboard issues. Press and hold the power button for 10 seconds, then turn on your device again.

Restart or Perform a Two-Button Shutdown

Power button and volume button on a Surface Pro

Restarting or performing a two-button shutdown can often resolve issues with a non-working Surface Pro keyboard. Here’s how to do it:

1. Restart your Surface Pro:

– Click on the Start menu in the bottom left corner of your screen.
– Select the Power icon and choose “Restart”.
– Wait for your Surface Pro to restart and see if the keyboard starts working again.

2. Perform a two-button shutdown:

– Press and hold the power button on your Surface Pro for about 30 seconds.
– While still holding the power button, press and hold the volume-up button at the same time.
– Continue holding both buttons for another 15 seconds.
– Release both buttons and wait for your Surface Pro to completely turn off.
– Press the power button to turn your Surface Pro back on.

3. Check if the keyboard is working:

– Once your Surface Pro has restarted, try typing on the keyboard to see if it’s functioning properly.
– If the keyboard is still not working, try the steps above once more to ensure a proper shutdown and restart.

If these steps don’t resolve the issue, there may be a hardware problem with your keyboard. In such cases, you may need to contact Microsoft support or consider getting the keyboard repaired or replaced.

Remember to keep your Surface Pro and keyboard clean from dust and debris, as these can also cause keyboard issues. You can use a cotton swab or a soft cloth to gently clean the keys.

It’s important to note that restarting or performing a two-button shutdown will not delete any of your personal data or applications. However, if you’re concerned about losing any important information, it’s always a good idea to back up your files before attempting any troubleshooting steps.

If you need further assistance or want to discuss this issue with other Surface Pro users, you can visit forums like Reddit or Microsoft’s support community for additional help.

Update, Reinstall, or Reset Drivers and Software

If your Surface Pro keyboard is not working, there are a few steps you can take to fix the issue. First, try updating the drivers and software for your keyboard.

To update the drivers, follow these steps:

1. Press the Start menu and type “Device Manager” in the search bar.
2. Open the Device Manager and locate the “Keyboards” section.
3. Expand the section and right-click on your Surface Pro keyboard.
4. Select “Update driver” and choose the option to search automatically for updated driver software.
5. Follow the on-screen instructions to complete the update process.

If updating the drivers doesn’t solve the problem, you can try reinstalling them. Here’s how:

1. Go back to the Device Manager and locate the “Keyboards” section.
2. Right-click on your Surface Pro keyboard and select “Uninstall device.”
3. Confirm the uninstallation and restart your computer.
4. After the restart, your computer should automatically reinstall the keyboard drivers.

If updating or reinstalling the drivers didn’t work, you can try resetting them. Here’s what you need to do:

1. Press the Start menu and type “Settings” in the search bar.
2. Open the Settings app and go to “Devices.”
3. Select “Typing” from the left-hand menu.
4. Scroll down to the “Advanced keyboard settings” section and click on “Reset to default.”
5. Confirm the reset and restart your computer.

Clean Connectors and Check Physical Keyboard

Clean connectors and check physical keyboard

Clean Connectors:
One common reason for the Surface Pro keyboard not working is dirty or dusty connectors. Over time, debris can accumulate and interfere with the connection between the keyboard and the device. To fix this issue, you can clean the connectors by following these steps:

1. Turn off your Surface Pro and detach the keyboard.
2. Inspect the connectors on both the keyboard and the Surface Pro for any visible dirt or debris.
3. Gently wipe the connectors using a cotton swab dipped in rubbing alcohol. Be careful not to apply too much pressure or use excessive alcohol.
4. Allow the connectors to dry completely before reattaching the keyboard.
5. Turn on your Surface Pro and check if the keyboard is now working properly.

Check Physical Keyboard:
If cleaning the connectors did not resolve the issue, it’s important to check the physical condition of the keyboard itself. Here’s what you can do:

1. Inspect the keyboard for any visible signs of damage or wear and tear.
2. Press each key on the keyboard to check for any stuck or unresponsive keys.
3. If any keys are not functioning properly, you may need to uninstall and reinstall the keyboard driver. You can do this by going to the Device Manager, locating the keyboard driver, and selecting “Uninstall.” Afterward, restart your Surface Pro and the driver should reinstall automatically.
4. If the keyboard still doesn’t work after reinstalling the driver, you may need to consider replacing the keyboard with a new one.

Troubleshoot and Unlock Keyboard Issues

Keyboard with a padlock symbol

  • Check for physical damage
  • Restart the Surface Pro
  • Update or reinstall the keyboard driver
  • Run the Keyboard Troubleshooter
  • Disable Filter Keys
  • Adjust keyboard settings in Control Panel


How do I unlock my keyboard on my Surface Pro 3?

To unlock the keyboard on your Surface Pro 3, press and hold the Fn key for 10 seconds to toggle the Fn lock on or off.

How do I fix my keyboard not typing?

To fix a keyboard that is not typing, you can try the following steps:

– Restart your computer.
– Check the keyboard connection.
– Ensure the correct text field is selected.
– Disable sticky and filter keys.
– Try selecting a different text field.
– If using a wireless keyboard, check the wireless connection.
– Clean the keyboard.
– Update your keyboard drivers.

Why is my Surface Pro 3 keyboard not working?

Your Surface Pro 3 keyboard may not be working due to connectivity issues, software glitches, or incorrect touch keyboard settings in the Settings app.

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