Outlook Hyperlinks Not Opening – Fixes & Solutions

Having trouble with hyperlinks not opening in Outlook? Find the fixes and solutions here.

Symptoms and Troubleshooting Steps

Symptoms of Outlook Hyperlinks Not Opening may include clicking on a hyperlink in an email, but nothing happens or receiving an error message stating that the operation has been canceled due to restrictions. To troubleshoot this issue, follow these steps:

1. Check default browser settings: Open the Control Panel and navigate to Default Programs. Set your preferred browser as the default.

2. Reset Internet Explorer settings: Open Internet Explorer and go to Tools > Internet Options > Advanced tab. Click on Reset and follow the prompts.

3. Clear web browser cache: In your web browser, go to Settings or Options and clear the cache.

4. Disable add-ons or plug-ins: In the browser settings, disable any add-ons or plug-ins that may be interfering with hyperlink functionality.

5. Update Adobe Flash Player: Download and install the latest version of Adobe Flash Player.

Reset Internet Explorer Settings

1. Open Internet Explorer.
2. Click on the Tools menu (gear icon) in the top-right corner.
3. Select Internet Options from the drop-down menu.
4. In the Internet Options dialog box, go to the Advanced tab.
5. Click on the Reset button.
6. Check the box that says “Delete personal settings” and click Reset.
7. Internet Explorer will reset to its default settings.
8. Restart your computer for the changes to take effect.

By resetting Internet Explorer settings, you can fix issues with hyperlinks not opening in Outlook. This method works for various versions of Windows, including Windows 7, Windows 8, Windows 8.1, Windows 10, and even Windows XP.

Use Microsoft Fix It Tool

  1. Download the Microsoft Fix It Tool: Go to the official Microsoft website and search for the “Microsoft Fix It Tool” for Outlook.
  2. Open the downloaded file: Once the download is complete, locate the file and double-click on it to open it.
  3. Follow the installation wizard: The installation wizard will guide you through the process. Click on the “Next” button to proceed.
  4. Select the Outlook hyperlink issue: On the Fix It Tool window, you will be presented with various options. Choose the one that addresses the specific issue of hyperlinks not opening in Outlook.
  5. Start the repair process: Click on the “Next” or “Start” button to initiate the repair process.
  6. Wait for the repair to complete: The Fix It Tool will automatically scan and repair any issues related to Outlook hyperlinks. Wait for the tool to finish its job.
  7. Restart Outlook: Once the repair is complete, close the Fix It Tool and restart Microsoft Outlook.

Set Default Browser and Programs

To set your default browser and programs in Outlook, follow these steps:

1. Open the Control Panel on your Windows computer.
2. In the Control Panel, click on “Default Programs.”
3. Select “Set your default programs” or “Associate a file type or protocol with a program.”
4. Choose your preferred browser (such as Firefox, Chrome, or Internet Explorer) from the list of programs.
5. Click on “Set this program as default” or “Choose defaults for this program.”
6. Check the box next to “HTTP” and “HTTPS” protocols to ensure that your browser opens hyperlinks in Outlook.
7. Save your changes and exit the Control Panel.

By setting your default browser and programs correctly, you should now be able to open hyperlinks in Outlook without any issues.

Reinstall Web Browsers

If you’re experiencing issues with Outlook hyperlinks not opening, one potential solution is to reinstall your web browser. Reinstalling the browser can help resolve any software conflicts or corrupted files that may be causing the problem.

To do this, follow these steps:

1. Open the Control Panel on your Windows computer.
2. Locate the “Programs” or “Programs and Features” section.
3. Find your web browser in the list of installed programs and select it.
4. Click on the “Uninstall” or “Remove” option to uninstall the browser.
5. Once the uninstallation is complete, go to the official website of your web browser and download the latest version.
6. Double-click on the downloaded file to install the browser.
7. Follow the on-screen instructions and customize the installation settings as needed.
8. After the installation is complete, restart your computer.

Reinstalling your web browser can help fix any issues with hyperlink functionality in Outlook.

Edit the Windows Registry Manually

Step 1: Press the Windows key + R to open the Run dialog box.
Step 2: Type “regedit” and press Enter to open the Windows Registry Editor.
Step 3: In the Registry Editor, navigate to the following location: HKEY_CLASSES_ROOT\HTMLfile\shell\open\command.
Step 4: Double-click on the (Default) value on the right side.
Step 5: In the Edit String dialog box, make sure the value data is set to: “C:\Program Files\Internet Explorer\iexplore.exe” -nohome.
Step 6: Click OK to save the changes and close the Registry Editor.

Export and Import Registry Key

Registry editor interface

Step Description
1 Open the Registry Editor by pressing Win + R and typing regedit.
2 Navigate to the following registry key: HKEY_CLASSES_ROOT\HTMLfile\shell\open\command.
3 Right-click on the command key and select Export to create a backup of the key.
4 Save the exported key to a safe location on your computer.
5 Once the backup is created, you can delete the command key.
6 Restart your computer to apply the changes.
7 To import the exported key, double-click on the saved file and confirm the import operation.
8 Restart Outlook and check if the hyperlinks are now opening correctly.

By following the above steps and exporting/importing the registry key, you should be able to resolve the issue of hyperlinks not opening in Outlook.

Check HTTP and HTML File Associations

Browser window with HTTP and HTML icons

1. Open the Control Panel on your Windows computer.
2. In the Control Panel, navigate to the “Default Programs” section.
3. Click on “Set Associations” to open the file associations window.
4. Scroll down and find “.html” and “.htm” file types.
5. Make sure that Microsoft Outlook is set as the default program for these file types.
6. If it is not set as the default program, click on the file type and then click on the “Change program” button.
7. Select Microsoft Outlook from the list of available programs.
8. Tick the checkbox that says “Always use this program to open this type of file.”
9. Click on “OK” to save the changes.

Perform a System Restore

1. Open the Control Panel on your Windows computer.
2. Click on “System and Security” or “System” depending on your Windows version.
3. Select “System Protection” or “System Restore” from the options.
4. Click on “System Restore” and then click “Next”.
5. Choose a restore point that was created before the issue started occurring.
6. Click “Next” and then “Finish” to start the restoration process.
7. Your computer will restart and restore to the selected restore point.

Performing a System Restore can help fix any software conflicts or changes that may have caused the Outlook hyperlinks issue.


Why wont my hyperlinks open?

Your hyperlinks may not be opening due to either security restrictions on your Internet browser that block pop-up windows or your Flash player plug-in preventing you from opening URLs in local Flash files.

How do I enable hyperlinks in Outlook?

To enable hyperlinks in Outlook, start by composing a new email. Enter the desired text and then long press on it to select it. From the context menu, choose “Add Link” to configure your hyperlink.

Why can’t I open links in my email?

I cannot open links in my email because my internet connection may be weak or unstable. Additionally, I should check my browser settings to ensure that hyperlinks are not disabled.

Why can I not open hyperlinks in Outlook?

You may not be able to open hyperlinks in Outlook if your default browser is not set to open links in Outlook. To check and change this setting, go to File, Options, Advanced, scroll to File and browser preferences, choose Default browser, click Ok, then close and restart Outlook to see if the issue is resolved.

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